Technical Support from Seaward

If you need assistance with your tester, software or accessories, please click the button below to raise a support ticket and our Technical Support Team will respond as soon as possible. In many cases, we aim to respond within one hour, although response times may vary during busy periods.

Please make sure you complete all fields on the form as thoroughly as possible and provide provide as much detail as you can about your question or issue. This will help us investigate your query more efficiently and provide a faster resolution.

After submitting the form, you will receive an email containing a link to verify your email address. Once your email address has been verified, your support ticket will be submitted to our Technical Support Team. Please check your Spam or Junk folder if you do not receive the verification email, as some email providers may incorrectly filter these messages.

Why does Seaward use a ticketing system for Technical Support?

Using a ticketing system allows us to:

1. Spend more time resolving issues and answering questions. Telephone calls may be time-consuming, which can delay support for other customers requiring assistance.
2. Track and monitor support enquiries, helping us identify common questions and improve our online knowledge base so customers can find answers more quickly.
3. Respond to straightforward enquiries efficiently, reducing waiting times.
4. Arrange a telephone call when required if we are unable to resolve your issue through the ticketing system.

Support Hours

Resolution times may vary depending on the complexity of the issue. In some cases, your query may need to be escalated to our Engineering Team to ensure we provide the most accurate and effective solution.

Our standard business hours are:

• Monday - Thursday: 08:30 - 17:00 (GMT)
• Friday: 08:30 - 15:00 (GMT)

Support tickets will be reviewed and responded to during these hours.

Please note that business hours may vary during UK public holidays or in the event of unforeseen disruptions to normal business operations.