Application Engineer


Product Management

Reports Direct

Category Manager


Peterlee, County Durham

Job Purpose

Are you a tech-savvy problem solver?

We're seeking an ambitious Applications Engineer to contribute to our game-changing projects. If you're passionate about safety, inspired by innovation and ready to take on exciting challenges, apply now!

This exciting new role plays such a key role in our future success with the following key purpose:

  • Support the management of products during the life cycle in conjunction with the category manager.
  • Be the internal authority of specific product portfolios and their applications.
  • Deliver a strong customer experience by providing product support, understanding the issues that surround the product portfolio and providing resolutions in line with customer expectations


  • Provide a high level of product portfolio support.
  • Product maintenance: Ensure published product portfolios’ data is current and accurate and ensure the products’ functionality meets their intended purpose of use.
  • Product improvement and life cycle product management.
  • Produce marketing, sales, and support materials.
  • Distributor support.
  • Attend exhibitions, workshops, seminars, and trade shows – build a strong relationship with the end user, delivering technical support, and conducting technical presentations.
  • Provide online and face to face product training, product application, guidance, and product support internally and externally to customers.
  • Liaise across all departments within the company to deliver a valid and relevant solution - ensuring customer satisfaction is achieved in a timely manner.
  • Provide analytical data for the product management, engineering, and project teams.
  • Travelling internationally, typically 4-6 international visits per year, supporting our global distributors.


  • Achievement of personal objectives set by line manager, supporting the overall objectives of the business.
  • Achievement of department KPI’s, specifically relating to Unit sales performance and “Customer Experience” metrics.
  • Effectively working as a member of the Category Management team.

Knowledge, Skills, and Experience Required

  • Previous life cycle management experience is desired.
  • Experience in providing first and second line product support is desirable but not essential.
  • A background in the test and measurement device sector will be considered an advantage but is not a necessity.
  • Must adopt a customer centric approach.
  • Demonstrates an attention for detail.
  • Ability to communicate in a professional manner across different levels of a business and to a global customer base.
  • Excellent organisational and prioritisation skills.
  • Excellent data analysis skills.
  • Able to work under pressure and to tight deadlines.
  • IT skills which include MS Office.


A HND, Degree or above in Electrical Engineering or related discipline.


Benefits include:

- Competitive salary

- Company Performance Bonus

- 25 days annual leave + bank holidays (increasing with service)

- Company health cash plan

- Company pension scheme and death in service benefit

- Cycle to Work scheme

- Training and development opportunities

- Free food and drinks/free parking

- Team events

- Modern, clean working environment with supportive teams


If you would like any further information or would like to apply, please send your CV to Closing Date: 18th August 2023









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email a copy of your CV along with a cover letter to

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