Application Engineer

Job Purpose

Are you a tech-savvy problem solver?

We're seeking an ambitious Applications Engineer to contribute to our game-changing projects. If you're passionate about safety, inspired by innovation and ready to take on exciting challenges, apply now!

This exciting new role plays such a key role in our future success with the following key purpose:

• Support the management of products during the life cycle in conjunction with the category manager.
• Be the internal authority of specific product portfolios and their applications.
• Deliver a strong customer experience by providing product support, understanding the issues that surround the product portfolio and providing resolutions in line with customer expectations

Responsibilities

• Provide a high level of product portfolio support.
• Product maintenance: Ensure published product portfolios’ data is current and accurate and ensure the products’ functionality meets their intended purpose of use.
• Product improvement and life cycle product management.
• Produce marketing, sales, and support materials.
• Distributor support.
• Attend exhibitions, workshops, seminars, and trade shows – build a strong relationship with the end user, delivering technical support, and conducting technical presentations.
• Provide online and face to face product training, product application, guidance, and product support internally and externally to customers.
• Liaise across all departments within the company to deliver a valid and relevant solution - ensuring customer satisfaction is achieved in a timely manner.
• Provide analytical data for the product management, engineering, and project teams.
• Travelling internationally, typically 4-6 international visits per year, supporting our global distributors.

KPIs

• Achievement of personal objectives set by line manager, supporting the overall objectives of the business.

• Achievement of department KPI’s, specifically relating to Unit sales performance and “Customer Experience” metrics.

• Effectively working as a member of the Category Management team.

Knowledge, Skills, and Experience Required

• Previous life cycle management experience is desired.
• Experience in providing first and second line product support is desirable but not essential.
• A background in the test and measurement device sector will be considered an advantage but is not a necessity.
• Must adopt a customer centric approach.
• Demonstrates an attention for detail.
• Ability to communicate in a professional manner across different levels of a business and to a global customer base.
• Excellent organisational and prioritisation skills.
• Excellent data analysis skills.
• Able to work under pressure and to tight deadlines.
• IT skills which include MS Office.

Qualifications

A HND, Degree or above in Electrical Engineering or related discipline.

 

Benefits include:

- Competitive salary

- Company Performance Bonus

- 25 days annual leave + bank holidays (increasing with service)

- Company health cash plan

- Company pension scheme and death in service benefit

- Cycle to Work scheme

- Training and development opportunities

- Free food and drinks/free parking

- Team events

- Modern, clean working environment with supportive teams

 

If you would like any further information or would like to apply, please send your CV to careers@seaward.com. Closing Date: 18^th August 2023

 

 

 

 

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